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04.05.06
Business Process Innovation
 By
Parveen Panwar
Outsourcing Success Mantra
Managers managing successful outsourcing relationships increasingly believe that
success is tightly bound to the ability to adopt and exploit practices that drive
sustained process innovations/ improvement. Such business process innovations
are characterized by a no-holds barred commitment to the overall business goals
and hence are aligned to individual skills/competencies. Along with today's leading
edge technological resources like ERP, new process modelling techniques provide
the means to sustain continuous innovation.
Outsourcing experts and project managers now look to implement processes that directly address critical business needs, recognizing the cross-organizational nature of different activities - integrating these process innovations with existing or planned applications. Given that most process modelling procedures can address best-practice availability and integration requirements at some level, the issue becomes this: How do enterprises achieve competitive, process-based differentiation or advantage?
Process Linkages & Innovations
Understanding - and more effectively managing - the relationship among outsourcing service providers & service seekers as they exist in a chain of supply and demand has become an operations management imperative. The widespread achievement of this goal has been greatly helped by the spread of relevant process automation tools/technologies that not only promote data transparency but also real-time collaboration across geographies & process boundaries. These deliver the desired cross-enterprise functionality, coupled with recognition that business process innovations are possible only in win-win concerts with like-minded supply-chain partners.
This critical new process management methodology by the BPO experts seamlessly addresses all the supply-chain constituents based on proven process modelling technologies and the manner in which those process models interact and support the rapid deployment and enhancement of cross-enterprise service/fulfilment applications.
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One of the key value-added initiatives in this approach is the development of industry-based BPO templates - or reference models of outsourcing best practices. Moreover, this modelling capability needs to be inherently dynamic in nature. That means it must be able to: - reflect and support a continually changing business model whether new, reconfigured, or time-phased;
- completely regenerate and link the underlying business objects that encompass any logic flow and incorporate any technological advancements; and
- generate a customized system without the need to manually set any system parameters, authorization codes, or redefine user interfaces.
In addition to the process modelling methodologies being brought to bear on process innovation and other outsourcing initiatives, service suppliers also seek to integrate best-in-class project management and modeling technologies. These methodologies are extensive, market-proven, and are often used as the basis for suppliers' reference/testimonials claims.
Innovations & Underlying Technologies
Directly linking business-process modelling tools with underlying IT systems means that organizations can now drive their businesses based on an outsourcing experts' understanding of industry best practice and their own unique business requirements rather than constraining business processes by the underlying technology. Given these abilities, the focus of managers, business analysts, and even system implementers can be addressed from the perspective of the business imperative rather than the technologically possible.
Advanced modelling encompasses best practices and processes, the technological
intricacies of configuring system parameters and data models, and highly complex
product implementation and deployment issues. Technological differentiation &
outsourced process innovations start with attaining true cross-functional, business-processes
simplification & integration. Increasingly, the differences between service
suppliers will directly appear as the vendors attempt to address the most demanding
cross-enterprise objective - innovation.
About the Author:
Parveen Panwar is founder of Go4outsourcing.com. Go4outsourcing.com is an online freelance marketplace to connect service buyers with freelancers/service firms.
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